El uso del teléfono de empresa y su efecto sobre el bienestar de los trabajadores: un estudio de diario
DOI:
https://doi.org/10.51302/rtss.2019.1224Palabras clave:
metodología de diario, uso del teléfono móvil, bienestar laboral, engagement en el trabajo, burnoutResumen
Este trabajo ha obtenido un accésit del Premio Estudios Financieros 2019 en la modalidad de Recursos Humanos.
En los últimos años, el uso de las nuevas tecnologías ha crecido de forma exponencial. Actualmente, está presente en todos los ámbitos de nuestra vida, incluido el laboral. Desde esta perspectiva, se comenzó a analizar el efecto que tiene sobre los trabajadores el uso del teléfono móvil inteligente de la empresa fuera de horario laboral. Para ello, se empleó una muestra de 104 trabajadores de diversos sectores, a través de un estudio de diario con dos niveles de análisis (Nivel 1: Día; Nivel 2: Persona). Los resultados de los análisis multinivel mostraron que el uso diario del teléfono móvil fuera del horario laboral se relacionaba positivamente con el nivel de conflicto trabajo-familia diario en casa. Del mismo modo, se halló una relación significativa entre el uso del teléfono y mayores niveles de burnout, así como menores puntuaciones de engagement. Por último, se observó que el conflicto trabajo-familia medió la relación existente entre el teléfono móvil y los niveles de engagement y burnout al día siguiente. Las implicaciones teóricas y prácticas de los resultados van en la línea de delimitar barreras entre los espacios laborales y personales, para incrementar el bienestar de los trabajadores.
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