Las prácticas de RR.HH. como factores clave de éxito de la implantación de la cultura de una organización. Un análisis configurativo del desempeño en el sector hotelero
DOI:
https://doi.org/10.51302/rtss.2006.6021Palabras clave:
cultura organizativa, eficacia, ajuste estratégico, hotelesResumen
El trabajo tiene como objetivo fundamental el análisis de la relación entre cultura, prácticas de recursos humanos y eficacia. El estudio de la cultura organizativa adolece de acuerdo en lo referente a las formulaciones teóricas referentes al concepto en sí mismo y su posible encaje con la eficacia, por lo que no existe un cuerpo de conocimientos empíricos con validez general. Por ello, el trabajo intentará sistematizar las relaciones entre ambos conceptos, verificándolas en el sector hotelero español y destacando la relevancia que las prácticas de recursos humanos tienen a la hora de explicar la relación.
Descargas
Citas
Adler, P.S. y Borys, B. [1996]: «Two types of bureaucracy: Enabling and coercive», Administrative Science Quarterly, vol. 41, págs. 61-89.
Aiken, M. y Hage, J. [1971]: «Organic organization and innovation», Sociology, vol. 5, págs. 63-82.
Akin, G. y Hopelain, D. [1986]: «Finding the culture of productivity», Organizational Dynamics, vol. 7, n.º 2, págs. 19-32.
Allaire, Y. y Firsirotu, M.E. [1984]: «Theories of organizational culture», Organization Studies, vol. 5, n.º 3, págs. 193-226.
Arthur, C. [1992]: «The link between business strategy and industrial relations systems in American steel minimills», Industrial and Labor Relations Review, vol. 45, págs. 488-506.
– [1994]: «Effects of human resource systems on manufacturing performance and turnover», Academy of Management Journal, vol. 37, n.º 3, págs. 670-687.
Barley, S.R.; Meyer, G.W. y Gash, D.C. [1988]: «Cultures of culture: Academics, practitioners and the pragmatics of normative control», Administrative Science Quarterly, vol. 33, págs. 24-60.
Barney, J.B. [1986]: «Organizational Culture: Can it be a source of sustained competitive advantage?», Academy of Management Review, vol. 11, n.º 3, págs. 656-665.
Becker, G.S. [1976]: The economic approach to human behavior. University of Chicago Press. Chicago.
Burns, T. y Stalker, G.M. [1961]: The management of innovation. Tavistock. Londres.
Caldwell, D.F. y O'Reilly, C.A. III [1990]: «Measuring person-job fit with a profile-comparison process», Journal of Applied Psychology, vol. 75, n.º 6, págs. 648-657.
Calory, R. y Sarnin, P. [1991]: «Corporate culture and economic performance: A French study», Organization Studies, vol. 12, págs. 49-74.
Cooke, R.A. y Lafferty, J.C. [1983]: Level V: Organizational culture Inventory (Form I). Human Synergistics. Plymouth, MI.
Cooke, R.A. y Rousseau, D.M. [1988]: «Behavioral norms and expectations: A quantitative approach to the assessment of organizational culture», Group & Organization Studies, vol. 13, n.º 3, September, págs. 245-273.
Deal, T.E. y Kennedy, A.A. [1982]: Corporate Cultures: The Rites and Rituals of Corporate Life. Addison-Wesley, Reading, MA.
Denison, D.R. [1984]: «Bringing corporate culture to the bottom line», Organizational Dynamics, vol. 13, n.º 2, págs. 5-22.
– [1990]: Corporate culture and organizational effectiveness. Wiley. Nueva York.
– [1995]: «Paradox and performance: Toward a theory of behavioral complexity in managerial leadership», Organization Science, vol. 6, n.º 5, págs. 524-541.
– [1996]. «What is the difference between organizational culture and organizational climate? A native´s point of view on a decade of paradigm wars», Academy of Management Review, vol. 21, págs. 619-654.
Deward, R.B.; Whetten, D.A. y Boje, D. [1980]: «An examination of the reliability and validity of the Aiken and Hage scales of centralization, formalization and task routineness», Administrative Science Quarterly, vol. 25, págs. 120-128.
Duncan, R.B. [1971]: The effects of perceived environmental uncertainty on organizational decision unit structure: A cybernetic model. Yale University.
Galbraith, J. [1977]: Organizational design. Addison-Wesley. Reading, MA.
Gordon, G. [1991]: «Industry determinants of organizational culture», Academy of Management Review, vol. 16, págs. 396-415.
Gordon, G. y DiTomaso, N. [1992]: «Predicting corporate performance from organizational culture», Journal of Management Studies, vol. 29, págs. 783-798.
Gupta, A.K. y Govindarajan, V. [1984]: «Business Unit Strategy, Managerial Characteristics, and Business Unit Effectiveness at Strategy Implementation». Academy of Management Journal, vol. 27, n.º 1, págs. 25-41.
Hage, J. [1965]: «An axiomatic theory of organization», Administrative Science Quarterly, vol. 10, págs. 289-320.
Hatch, M.J. [1993]: «The dynamics of organizational culture», Academy of Management Review, vol. 18, n.º 4, págs. 657-693.
Hetherington, R.W. [1991]: «The effects of formalization on departments of a multi-hospital system», Journal of Management Studies, vol. 28, n.º 2, págs. 103-141.
Hofstede, G.; Nevijen, B.; Daval Ohayv, D. y Sanders, G. [1990]: «Measuring organizational cultures: A qualitative and quantitative study across twenty cases», Administrative Science Quarterly, vol. 35, págs. 286-316.
Holmes, S. y Marsden, S. [1996]: «An exploration of the espoused organizational cultures of public accounting firms», Accounting Horizons, vol. 10, n.º 3, págs. 26-53.
Jennings, D.F. y Seaman, S.L. [1994]: «High and low levels of organizational adaptation: An empirical analysis of strategy, structure, and performance», Strategic Management Journal, vol. 15, págs. 459-475.
Kabanoff, B. [1994]: «An exploration of exposed culture in Australian organizations», Asia Pacific Journal of Human Resources, vol. 31, n.º 1, págs. 1-29.
Kanter, R.M. [1983]: The change masters: Innovations for productivity in the American corporation. Simon and Schuster. Nueva York.
Kilmann, R.; Saxton, M.J. y Serpa, R. (Eds). [1985]: Gaining control of corporate culture. Jossey-Bass. San Francisco.
Klein, A.S.; Bigley, G.A. y Roberts, K.H. [1995]: «Organizational culture in high reliability organizations: An extension», Human Relations, vol. 48, n.º 7, págs. 771-793.
Klein, A.S.; Masi, R.J. y Weidner II, C.K. [1995]: «Organization culture, distribution and amount of control, and perceptions of quality», Group & Organization Management, vol. 20, n.º 2, June, págs. 122-148.
Kotter, J.P. y Heskett, J.L. [1992]: Corporate culture and performance. Free Press. Nueva York.
Lawler, E.E.; Morhman, S.A. y Ledford, G.E. [1995]: Creating high performance organizations: Practices and results of employee involvement and total quality management in Fortune 1000 companies. Jossey-Bass. San Francisco.
Leatz, C. y Stolar, M. [1993]: Career success/Personal success. McGraw-Hill. Nueva York.
Litwinenko, A. y Cooper, C.L. [1994] «The impact of trust on corporate culture», Journal of Management in Medicine, vol. 8, n.º 4, págs. 8-17.
MacDuffie, J.P. [1995]: «Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry», Industry and Labor Relations Review, vol. 48, págs. 171-221.
Martin, J. [1992]: Cultures in Organizations: Three Perspectives. Oxford University Press, Nueva York.
Miles, R. y Snow, C.C. [1978]: Organizational strategy, structure and process. McGraw-Hill. Nueva York.
Miller, D. y Droge, C. [1986]: «Psychological and traditional determinants of structure», Administrative Science Quarterly, vol. 31, December, págs. 539-560.
Miller, D.; Droge, C. y Toulouse, J.M. [1988]: «Strategic process and the content as mediators between organizational context and structure», Academy of Management Journal, vol. 31, págs. 544-569.
Miller, G.A. [1987]: «Meta-analysis and the culture-free hypothesis», Organization Studies, vol. 8, n.º 4, págs. 309-326.
Mitroff, I. y Kilmann R.H. [1975]: «Stories Managers Tell: A New Tool for Organizational Problem Solving», Management Review, págs. 18-28.
Morand, D.A. [1995]: «The role of behavioral formality and informality in the enactment of bureaucratic versus organic organizations», Academy of Management Review, vol. 20, n.º 4, págs. 831-872.
Osterman, P. [1995]: «Work/family programs and the employment relationship», Administrative Science Quarterly, vol. 40, págs. 683-698.
Ott, J.E. [1989]: The organizational culture perspective. The Dorsey Press. Chicago.
Ouchi, W.G. y Price, R.L. [1978]: «Hierachies, Clans and Theory Z: A new Perspective on Organizational Development». En Hackman, J.R. y otros (eds.). Perspectives on Behavior in Organizations’. McGraw-Hill, New York, págs. 564-577.
Ouchi, W.G. [1981]: Theory Z: How American business can meet the Japanese challenge. Addison Wesley. Reading, MA.
Owens, R.G. [1987]: «Organizational theory». En: Organizational behaviour in education. (3.ª Ed.). Prentice-Hal, Englewood Cliffs, N J, págs. 37-52.
Pascale, R. [1985]: «The paradox of corporate culture: Reconciling ourselves to socialization», California Management Review, vol. XXVII, n.º 2, winter, págs. 26-41.
Peters, T.J. y Waterman, R.H. [1982]: In search of excellence: Lessons from America’s best run companies. Harper & Row. Nueva York.
Pugh, D.S.; Hickson, D.J. y Hinings, C.R. [1969]: «An empirical taxonomy of structures of work organizations», Administrative Science Quarterly, vol. 14, págs. 115-126.
Quinn, R.E. y McGrath, M.A [1982]: «Moving beyond the single-solution perspective: The competing values approach as a diagnostic tool», Journal of Applied Behavioral Science, vol. 18, págs. 463-482.
Rousseau, D.M. [1995]: Psychological contracts in organizations: Understanding written and unwritten agreements. Sage. Thousand Oaks, CA.
Saffold, G.S. III [1988]: «Culture traits, strength and organizational performance: Moving beyond "strong" culture», Academy of Management Review, vol. 13, n.º 4, págs. 546-558.
Sashkin, M. y Fullmer, R. [1985]: Measuring organizational excellence culture with a validated questionnaire. Paper presentado al congreso del Academy of Management. San Diego, CA.
Schein, E.H. [1985]: Organizational culture and leadership. Jossey Bass. San Francisco, págs. 1-22.
– [1990]: Organizational culture and leadership. Jossey-Bass, San Francisco.
Siehl, C. y Martin, J. [1981]: «Learning organizational culture». Working Paper. Standford University.
– [1990] «Organizational culture: A key to fianacial performance? En Schneider, B. (Ed.). Organizational climate and culture. Jossey-Bass, San Franciasco.
Stevenson, W.B. y Bartunek, J.M. [1996]: «Power, interaction, position and the generation of cultural agreement in organizations», Human Relations, vol. 49, n.º 1, págs. 75-104.
Stevenson, H., y Gumpert, D. [1985]: «The Heart of Entrepreneurship», Harvard Business Review, March-April, págs. 85-94.
Uttal, B. [1983]: «The corporate culture vultures», Fortune Magazine, Oct. 17.
Vaill, P.B. [1984]: The purposing of high-performing systems. En Sergiovanni, T.J. y Corbally, J.E. (Eds.). Leadership and organizational culture, 85-104. University of Illinois Press, Urbana.
Weber, M. [1947]: Max Weber: The Theory of Social and Economic Organization. Traducido por A.M. Henderson & Talcott Parsons. The Free Press, NY.
Weick, K.E. [1987]: «Organizational Culture as a source of high reliability», California Management Review, vol. 29, n.º 2, winter, págs. 112-127.
– [1985]: «Sources of Order in Underorganized Systems: Themes in Recent Organizational Theory». En Lincoln,Y.S. (Ed). Organizational Theory and Inquiry. The paradigm revolution. Sage, London, págs. 106-135.
Wilkins, A.L. [1984]: «The creation of company cultures: The role of stories and human resource systems», Human Resource Management, vol. 23, n.º 1, págs. 41-60.
Wilkins, A.L. y Ouchi, W.G. [1983]: «Efficient cultures: Exploring the relationship between culture and organizational performance», Administrative Science Quarterly, vol. 28, págs. 468-481.
Xenikou, A. y Furnham, A. [1996]: «A correlational and factor analitic study of four questionnaire measures of organizational culture», Human Relations, vol. 49, n.º 3, págs. 349-371.
