Efectos de la implementación de la inteligencia artificial en el bienestar laboral: una revisión sistemática sobre la satisfacción de las personas trabajadoras

Uxía Padín Bargados; Alfredo Rodríguez-Muñoz

doi:10.51302/rtss.2026.24873

Authors

Uxía Padín Bargados Faculty of Psychology. University Complutense of Madrid (Spain)
Alfredo Rodríguez-Muñoz Department of Social, Work and Differential Psychology. Faculty of Psychology. University Complutense of Madrid (España)

DOI:

https://doi.org/10.51302/rtss.2026.24873

Keywords:

artificial intelligence, employee well-being, job satisfaction, automation, human resource management, psychosocial risks, technology adoption, systematic review

Abstract

This study presents a systematic review on the impact of artificial intelligence (AI) on workplace well-being, with particular attention to employees’ levels of stress and job satisfaction. Given the growing presence of intelligent systems in work environments and the limited empirical evidence on their psychosocial effects, 28 quantitative and mixed-method studies published between 2015 and 2025 were analyzed following PRISMA guidelines and using five academic databases. The findings indicate that AI can enhance job satisfaction when used as a supportive tool and for the automation of repetitive tasks, fostering motivation, work-life balance, and psychological empowerment. However, inadequate implementation may lead to stress, depersonalization, and loss of autonomy. Overall, the impact of AI on well-being is not uniform, but it depends on organizational context, job role, and human resource management policies. Finally, practical implications for human resource management and future research directions using longitudinal and ethical approaches are discussed.

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Author Biographies

Uxía Padín Bargados, Faculty of Psychology. University Complutense of Madrid (Spain)

Graduada en Psicología por la Universidad Complutense de Madrid. Sus principales intereses de investigación se centran en la psicología del trabajo y las organizaciones, el bienestar laboral, los riesgos psicosociales y el impacto de las nuevas tecnologías, especialmente la inteligencia artificial, en el ámbito laboral.

Alfredo Rodríguez-Muñoz, Department of Social, Work and Differential Psychology. Faculty of Psychology. University Complutense of Madrid (España)

Alfredo Rodríguez-Muñoz es catedrático de Psicología en la Universidad Complutense de Madrid. Su investigación se centra en la psicología de la salud ocupacional, el bienestar laboral, el sueño, el acoso psicológico en el trabajo y los riesgos psicosociales. Ha publicado más de un centenar de trabajos científicos en revistas internacionales de impacto y ha dirigido numerosos proyectos de investigación y tesis doctorales en el ámbito de la salud y el bienestar en el trabajo. https://orcid.org/0000-0002-9417-3687

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