Análisis de la relación entre los sistemas de recursos humanos de alto rendimiento y el resultado empresarial: la gestión de la calidad total y el capital intelectual

Emilio Ruiz Monterrubio; Jesús David Sánchez de Pablo González del Campo; Isidro Peña García-Pardo

doi:10.51302/rtss.2018.1696

Authors

Emilio Ruiz Monterrubio Doctor del Área de Organización de Empresas. Universidad de Castilla-La Mancha (España)
Jesús David Sánchez de Pablo González del Campo Profesor doctor del Área de Organización de Empresas. Universidad de Castilla-La Mancha (España)
Isidro Peña García-Pardo Profesor doctor del Área de Organización de Empresas. Universidad de Castilla-La Mancha (España)

DOI:

https://doi.org/10.51302/rtss.2018.1696

Keywords:

high performance work systems, intellectual capital, total quality management, business performance

Abstract

This paper analyzes the impact of High Performance Work Systems (HPWS) on business results. In order to deepen the understanding of the previous relationship and based on an extensive review of the literature, a research model has been proposed consisting of 15 hypotheses in which variables such as intellectual capital, results directly related to human resources or total quality management have been analysed. These hypotheses have been validated by a model of structural equations using the partial least squares (PLS) method. The study was carried out on a sample of 129 companies. The results confirm that HPWS positively impact business results and do so through Total Quality Management, which also has a direct impact on business results.

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