Emotional competences in people management
DOI:
https://doi.org/10.51302/rtss.2017.1734Keywords:
emotional competences, emotional intelligence, human resources, people managementAbstract
Competence management is the reference model in many companies to recruit, develop, motivate and engage their employees. This model distinguishes between technical-professional competences (knowledge, skills and attitudes related to the specific performance of the job) and socio-personal competences (knowledge, skills and attitudes related to the social and personal interaction of the worker). Within this last group would be emotional competences such as motivation, self-confidence, self-control, tolerance to stress, assertiveness or empathy. Although the best known model in the business world is that of emotional intelligence, there are several theoretical proposals that are antecedents of this model and others that have been derived as consequence of the advance of the investigation in this area. Research shows that emotional competences have a role important in the prediction of different organizational variables such as performance or commitment and also those they can have a cushioning role in situations of work stress or burnout. However, there is ambiguity in the definition of these competences within the job profiles that may hinder their application in the different areas of the management of people in the organizations.
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