Burnout syndrome of an online content moderator as an accident at work

Commentary on the Ruling of the 28th Labour Court of Barcelona 13/2024, of 12 January

Abstract

The ruling confirms the occupational nature (accident at work) of the ailment suffered by the worker. The central aspect to be elucidated revolves around the exclusive causality with the work, which the judgement places in the existence of psychosocial risks generated by the very nature of the activity and the graphic content of the work, but also by the pace of work, the quantitative demands (workload) and the qualitative ones, such as hiding emotions and role conflict. In view of these facts, the judge had no hesitation in finding that the work stressor "is the sole, exclusive and unquestionable trigger" of the illness.