Responsabilidad hacia la plantilla y sostenibilidad medioambiental: ¿dos caras de la misma moneda?
DOI:
https://doi.org/10.51302/rtss.2025.18887Palabras clave:
responsabilidad, compromiso, aprendizaje, innovación, sostenibilidad, medioambiental, políticasResumen
En los últimos años, el concepto de «responsabilidad social corporativa hacia los empleados» (RSCE) ha adquirido una importancia creciente, tanto en la investigación académica como en la práctica empresarial. Este concepto incluye aquellas políticas de recursos humanos dirigidas a mejorar la satisfacción y bienestar de la plantilla. En este artículo, damos un paso adelante en la investigación sobre la RSCE al examinar su relación con la sostenibilidad medioambiental o innovación ecológica. Además, para arrojar luz sobre la relación entre la RSCE y la sostenibilidad medioambiental, introducimos algunas variables explicativas como el compromiso organizativo y la capacidad de aprendizaje organizativo. Estas relaciones se probaron mediante un modelo de ecuaciones estructurales en una muestra de 300 empresas del sector turístico. Los resultados revelan una relación positiva entre ambas, por lo que la RSCE puede ser entendida como una vía novedosa para incrementar la sostenibilidad medioambiental.
Descargas
Citas
Aguinis, H. y Glavas, A. (2012). What we know and don't know about corporate social responsibility: A review and research agenda. Journal of Management, 38(4), 932-968. https://doi.org/10.1177/0149206311436079
Albort Morant, G., Leal Millán, A. y Cepeda Carrión, G. (2016). The antecedents of green innovation performance: A model of learning and capabilities. Journal of Business Research, 69(11), 4.912-4.917. https://doi.org/10.1016/j.jbusres.2016.04.052
Alegre Vidal, J. y Chiva Gómez, R. (2008). Assessing the impact of organizational learning capability on product innovation performance: An empirical test. Technovation, 28(6), 315-326. https://doi.org/10.1016/j.technovation.2007.09.003
Alegre Vidal, J. y Chiva Gómez, R. (2013). Linking entrepreneurial orientation and firm performance: The role of organizational learning capability and innovation performance. Journal of Small Business Management, 51(4), 491-507. https://doi.org/10.1111/jsbm.12005
Allen, N. J. y Meyer, J. P. (1996). Affective, continuance, and normative commitment to the organization: An examination of construct validity. Journal of Vocational Behavior, 49(3), 252-276. https://doi.org/10.1006/jvbe.1996.0043
Asadi, S., Pourhashemi, S. O., Nilashi, M., Abdullah, R., Samad, S., Yadegaridehkordi, E., Aljojo, N. y Razali, N. S. (2020). Investigating influence of green innovation on sustainability performance: A case on Malaysian hotel industry. Journal of Cleaner Production, 258, 120860. https://doi.org/10.1016/j.jclepro.2020.120860
Bhatnagar, J. (2007). Talent management strategy of employee engagement in Indian ITES employees: Key to retention. Employee Relations, 29(6), 640-663. https://doi.org/10.1108/01425450710826122
Blau, P. M. (1964). Exchange and power in social life. John Wiley.
Bouraoui, K., Bensemmane, S., Ohana, M. y Russo, M. (2018). Corporate social responsibility and employees' affective commitment: A multiple mediation model. Management Decision, 57(1), 152-167. https://doi.org/10.1108/MD-10-2017-1015
Bulut, C. y Culha, O. (2010). The effects of organizational training on organizational commitment. International Journal of Training and Development, 14(4), 309-322. https://doi.org/10.1111/j.1468-2419.2010.00360.x
Camps, J. y Luna Arocas, R. (2012). A matter of learning: How human resources affect organizational performance. British Journal of Management, 23(1), 1-21. https://doi.org/10.1111/j.1467-8551.2010.00714.x
Camps, J., Oltra, V., Aldás Manzano, J., Buenaventura Vera, G. y Torres Carballo, F. (2016). Individual performance in turbulent environments: The role of organizational learning capability and employee flexibility. Human Resource Management, 55(3), 363-383. https://doi.org/10.1002/hrm.21741
Chang, C. H. y Chen, Y. S. (2013). Green organizational identity and green innovation. Management Decision, 51(5), 1.056-1.070. https://doi.org/10.1108/MD-09-2011-0314
Chen, Y. S., Chang, C. H. y Wu, F. S. (2012). Origins of green innovations: The differences between proactive and reactive green innovations. Management Decision, 50(3), 368-398. https://doi.org/10.1108/00251741211216197
Chen, Y. S., Lai, S. B. y Wen, C. T. (2006). The influence of green innovation performance on corporate advantage in Taiwan. Journal of Business Ethics, 67(4), 331-339. https://doi.org/10.1007/s10551-006-9025-5
Chiva Gómez, R. y Alegre Vidal, J. (2009). Organizational learning capability and job satisfaction: An empirical assessment in the ceramic tile industry. British Journal of Management, 20(3), 323-340. https://doi.org/10.1111/j.1467-8551.2008.00586.x
Chiva Gómez, R., Alegre Vidal, J. y Lapiedra Alcamí, R. (2007). Measuring organisational learning capability among the workforce. International Journal of Manpower, 28(3/4), 224-242. https://doi.org/10.1108/01437720710755227
Davis, J. H., Schoorman, F. D. y Donaldson, L. (1997). Toward a stewardship theory of management. Academy of Management Review, 22(1), 20-47. https://doi.org/10.2307/259223
Domínguez Escrig, E., Mallén Broch, F. F., Chiva Gómez, R. y Lapiedra Alcamí, R. (2016). How does altruistic leader behavior foster radical innovation? The mediating effect of organizational learning capability. Leadership & Organization Development Journal, 37(8), 1.056-1.082. https://doi.org/10.1108/LODJ-03-2015-0050
Domínguez Escrig, E., Mallén Broch, F. F., Chiva Gómez, R. y Lapiedra Alcamí, R. (2021). Improving performance through leaders' forgiveness: the mediating role of radical innovation. Personnel Review (ahead-of-print).
Erdheim, J., Wang, M. y Zickar, M. J. (2006). Linking the Big Five personality constructs to organizational commitment. Personality and Individual Differences, 41(5), 959-970. https://doi.org/10.1016/j.paid.2006.04.005
Farooq, M., Farooq, O. y Jasimuddin, S. M. (2014). Employees response to corporate social responsibility: Exploring the role of employees' collectivist orientation. European Management Journal, 32(6), 916-927. https://doi.org/10.1016/j.emj.2014.03.002
Fernández Mesa, A. y Alegre Vidal, J. (2015). Entrepreneurial orientation and export intensity: Examining the interplay of organizational learning and innovation. International Business Review, 24(1), 148-156. https://doi.org/10.1016/j.ibusrev.2014.07.004
Forés Julián, B., Fernández Yáñez, J. M., Puig Denia, A. y Boronat Navarro, M. (2022). Unveiling the direct effects of family firm heterogeneity on environmental performance. Sustainability, 14(16), 10442. https://doi.org/10.3390/su141610442
Guest, D. E. (2011). Human resource management and performance: Still searching for some answers. Human Resource Management Journal, 21(1), 3-13. https://doi.org/10.1111/j.1748-8583.2010.00164.x
Guinot Reinders, J., Chiva Gómez, R. y Mallén Broch, F. F. (2013). Organizational trust and performance: Is organizational learning capability a missing link? Journal of Management & Organization, 19(5), 559-582. https://doi.org/10.1017/jmo.2014.3
Guinot Reinders, J., Chiva Gómez, R. y Mallén Broch, F. F. (2016). Linking altruism and organizational learning capability: A study from excellent human resources management organizations in Spain. Journal of Business Ethics, 138(2), 349-364. https://doi.org/10.1007/s10551-015-2603-7
Guinot Reinders, J., Miralles Armenteros, S., Rodríguez Sánchez, A. y Chiva Gómez, R. (2020). Do compassionate firms outperform? The role of organizational learning. Employee Relations: The International Journal, 42(3), 717-734. https://doi.org/10.1108/ER-07-2019-0275
Hameed, I., Riaz, Z., Arain, G. A. y Farooq, O. (2016). How do internal and external CSR affect employees' organizational identification? A perspective from the group engagement model. Frontiers in Psychology, 7, 788. https://doi.org/10.3389/fpsyg.2016.00788
Henriksen, K., Bjerre, M., Øster, J. y Bisgaard, T. (2012). Green business model innovation. Policy report. Nordic Innovation.
Hensen, N., Keeling, D. I., De Ruyter, K., Wetzels, M. y De Jong, A. (2016). Making SENS: Exploring the antecedents and impact of store environmental stewardship climate. Journal of the Academy of Marketing Science, 44(4), 497-515. https://doi.org/10.1007/s11747-015-0446-5
Hernández, M. (2008). Promoting stewardship behavior in organizations: A leadership model. Journal of Business Ethics, 80(1), 121-128. https://doi.org/10.1007/s10551-007-9440-2
Islam, T., Ahmed, I. y Ahmad, U. N. B. U. (2015). The influence of organizational learning culture and perceived organizational support on employees' affective commitment and turnover intention. Nankai Business Review International, 6(4), 417-431. https://doi.org/10.1108/NBRI-01-2015-0002
James, L. R., Mulaik, S. A. y Brett, J. M. (2006). A tale of two methods. Organizational Research Methods, 9(2), 233-244. https://doi.org/10.1177/1094428105285144
Jiménez Jiménez, D., Sanz Valle, R. y Hernández Espallardo, M. (2008). Fostering innovation: The role of market orientation and organizational learning. European Journal of Innovation Management, 11(3), 389-412. https://doi.org/10.1108/14601060810889026
Kouzes, J. M. y Posner, B. Z. (1987). The leadership challenge: How to get extraordinary things done in organizations. Jossey-Bass.
Kraus, S., Rehman, S. U. y Sendra García, F. J. (2020). Corporate social responsibility and environmental performance: The mediating role of environmental strategy and green innovation. Technological Forecasting and Social Change, 160(4), 120262. https://doi.org/10.1016/j.techfore.2020.120262
Lengnick-Hall, M. L., Lengnick-Hall, C. A., Andra-de, L. S. y Drake, B. (2009). Strategic human resource management: The evolution of the field. Human Resource Management Review, 19(2), 64-85. https://doi.org/10.1016/j.hrmr.2009.01.002
López Cabrales, A. y Valle Cabrera, R. (2020). Sustainable HRM strategies and employment relationships as drivers of the triple bottom line. Human Resource Management Review, 30(3), 100689. https://doi.org/10.1016/j.hrmr.2019.100689
López Davis, S., Marín Rives, L. y Ruiz de Maya, S. (2017). Introducing personal social responsibility as a key element to upgrade CSR. Spanish Journal of Marketing-ESIC, 21(2), 146-163. https://doi.org/10.1016/j.sjme.2017.04.001
Meyer, A. D., Tsui, A. S. y Hinings, C. R. (1993). Configurational approaches to organizational analysis. Academy of Management Journal, 36(6), 1.175-1.195. https://doi.org/10.5465/256809
Meyer, J. P. (2015). Organizational commitment. En I. T. Robertson y C. Cooper (Eds.), Personnel psychology and human resource management: A reader for students and practitioners (289-342). Wiley-Blackwell.
Meyer, J. P. y Herscovitch, L. (2001). Commitment in the workplace: Toward a general model. Human Resource Management Review, 11(3), 299-326. https://doi.org/10.1016/S1053-4822(00)00053-X
Meyer, J. P., Stanley, D. J., Herscovitch, L. y Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61(1), 20-52. https://doi.org/10.1006/jvbe.2001.1842
Mili, B., Grubi-Neši, L., Kuzmanovi, B. y Deli, M. (2017). The influence of authentic leadership on the learning organization at the organizational level: The mediating role of employees' affective commitment. Journal of East European Management Studies, 22(1), 9-38. https://doi.org/10.5771/0949-6181-2017-1-9
Modway, R. T., Porter, L. W. y Steers, R. M. (1982). Employee-organization linkages: The psychology of commitment, absenteeism and turnover. Academic Press.
Morgeson, F. P., Aguinis, H., Waldman, D. A. y Siegel, D. S. (2013). Extending corporate social responsibility research to the human resource management and organizational behavior domains: A look to the future. Personnel Psychology, 66(4), 805-824. https://doi.org/10.1111/peps.12055
Mueller, K., Hattrup, K., Spiess, S. O. y Lin-Hi, N. (2012). The effects of corporate social responsibility on employees' affective commitment: A cross-cultural investigation. Journal of Applied Psychology, 97(6), 1.186-1.200. https://doi.org/10.1037/a0030204
Naim, M. F. y Lenka, U. (2020). Organizational learning and Gen Y employees' affective commitment: The mediating role of competency development and moderating role of strategic leadership. Journal of Management & Organization, 26(5), 815-831. https://doi.org/10.1017/jmo.2018.19
Nepal, S. K. (2020). Adventure travel and tourism after COVID-19-business as usual or opportunity to reset? Tourism Geographies, 22(3), 646-650. https://doi.org/10.1080/14616688.2020.1760926
Nishii, L. H., Lepak, D. P. y Schneider, B. (2008). Employee attributions of the "why" of HR practices: Their effects on employee attitudes and behaviors, and customer satisfaction. Personnel Psychology, 61(3), 503-545. https://doi.org/10.1111/j.1744-6570.2008.00121.x
Oswick, C., Anthony, P., Keenoy, T., Mangham, I. L. y Grant, D. (2000). A dialogic analysis of organizational learning. Journal of Management Studies, 37(6), 887-902. https://doi.org/10.1111/1467-6486.00209
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y. y Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903. https://doi.org/10.1037/0021-9010.88.5.879
Porter, L. W., Crampon, W. J. y Smith, F. J. (1976). Organizational commitment and managerial turnover: A longitudinal study. Organizational Behavior and Human Performance, 15(1), 87-98. https://doi.org/10.1016/0030-5073(76)90030-1
Rodríguez Sánchez, A., Guinot Reinders, J., Chiva Gómez, R. y López Cabrales, Á. (2021). How to emerge stronger: Antecedents and consequences of organizational resilience. Journal of Management & Organization, 27(3), 442-459. https://doi.org/10.1017/jmo.2019.5
Santana, M. y López Cabrales, A. (2019). Sustainable development and human resource management: A science mapping approach. Corporate Social Responsibility and Environmental Management, 26(6), 1.171-1.183. https://doi.org/10.1002/csr.1765
Scott-Ladd, B. y Chan, C. C. (2004). Emotional intelligence and participation in decision-making: Strategies for promoting organizational learning and change. Strategic Change, 13(2), 95-105. https://doi.org/10.1002/jsc.668
Sheel, R. C. y Vohra, N. (2016). Relationship between perceptions of corporate social responsibility and organizational cynicism: The role of employee volunteering. The International Journal of Human Resource Management, 27(13), 1.373-1.392. https://doi.org/10.1080/09585192.2015.1072102
Shen, J. y Zhang, H. (2019). Socially responsible human resource management and employee support for external CSR: Roles of organizational CSR climate and perceived CSR directed toward employees. Journal of Business Ethics, 156(3), 875-888. https://doi.org/10.1007/s10551-017-3544-0
Turker, D. (2009). Measuring corporate social responsibility: A scale development study. Journal of Business Ethics, 85(4), 411-427. https://doi.org/10.1007/s10551-008-9780-6
Wang, M., Li, Y., Li, J. y Wang, Z. (2021). Green process innovation, green product innovation and its economic performance improvement paths: A survey and structural model. Journal of Environmental Management, 297, 113282. https://doi.org/10.1016/j.jenvman.2021.113282
Wright, T. A. y Bonett, D. G. (2002). The moderating effects of employee tenure on the relation between organizational commitment and job performance: A meta-analysis. Journal of Applied Psychology, 87(6), 1.183-1.190. https://doi.org/10.1037/0021-9010.87.6.1183
Wu, W., Liu, Y., Chin, T. y Zhu, W. (2018). Will green CSR enhance innovation? A perspective of public visibility and firm transparency. International Journal of Environmental Research and Public Health, 15(2), 268. https://doi.org/10.3390/ijerph15020268
Yue, X. G., Liao, Y., Zheng, S., Shao, X. y Gao, J. (2021). The role of green innovation and tourism towards carbon neutrality in Thailand: Evidence from bootstrap ADRL approach. Journal of Environmental Management, 292(2), 112778. https://doi.org/10.1016/j.jenvman.2021.112778