La inteligencia emocional en el puesto de trabajo

Authors

  • Joaquín Alegre Vidal Profesor contratado. Doctor del Departamento de Dirección de Empresas «Juan José Renau Piqueras». Universidad de Valencia (España)
  • Ricardo Chiva Gómez Profesor contratado. Doctor del Departamento de Administración de Empresas y Marketing. Universidad Jaume I (España)

DOI:

https://doi.org/10.51302/rtss.2008.5553

Keywords:

inteligencia emocional, aprendizaje organizativo, satisfacción del trabajo

Abstract

Este trabajo ha obtenido el 1.er Premio Estudios Financieros 2008 en la modalidad de recursos humanos.

La inteligencia emocional se está convirtiendo en una de las competencias individuales más importantes para las organizaciones, lo cual se ha relacionado desde el punto de vista teórico con el desempeño organizativo y con variables individuales tales como la satisfacción laboral. No obstante, si bien algunas personas emocionalmente inteligentes parecen estar satisfechas con su trabajo, otras no lo están. Este artículo sugiere que la capacidad de aprendizaje organizativo, es decir, las características organizativas que facilitan el aprendizaje en el seno de la organización, juega un papel muy importante a la hora de determinar los efectos de la inteligencia emocional en la satisfacción laboral. Esto se analiza empíricamente a partir de las respuestas de 157 trabajadores de 8 empresas representativas del sector cerámico español. Según los resultados del estudio, los trabajadores más inteligentes emocionalmente están satisfechos si trabajan en condiciones que propician el aprendizaje organizativo y no parecen estarlo si no se dan dichas condiciones. Por consiguiente, los empleados con mayores niveles de inteligencia emocional manifiestan una propensión significativa a ubicarse en puestos de trabajo en los cuales se promueve el aprendizaje organizativo por parte de la dirección de la empresa. Finalmente, estudiamos las consecuencias de los resultados tanto para académicos como para profesionales.

Downloads

Download data is not yet available.

References

Abraham, R. [2000]: «The role of job control as a moderator of emotional dissonance and emotional intelligence-Outcome relationships», The Journal of Psychology, Vol. 134, N.º 2, págs. 169-184.

Alegre, J., Lapiedra, R. y Chiva, R. [2004]: «Linking operations strategy and product innovation: an empirical study of Spanish ceramic tile producers», Research Policy, Vol. 33, N.º 5, págs. 829-839.

Anderson, J.C. y Gerbing, D.W. [1988]: «Structural equation modeling in practice: a review and recommended two-step approach», Psychological Bulletin, Vol. 103, N.º 3, págs. 411-423.

Antonacopoulou, E.P. y Gabriel, Y. [2001]: «Emotion, learning and organizational change: towards the integration of psychoanalytic and other perspectives», Journal of Organizational Change Management, Vol. 14, N.º 5, págs. 435-451.

Bagozzi, R.P., Yi, Y. y Phillips, L.W. [1991]: «Assessing construct validity in organizational research», Administration Science Quarterly, Vol. 36, págs. 421-458.

Bapuji, H. y Crossan, M. [2004]: «From raising questions to providing answers: Reviewing organizational learning research», Management Learning, Vol. 35, N.º 4, págs. 397-417.

Bar-On, R. [1997]: The Emotional Intelligence Inventory (EQ-I): Technical manual. Toronto: Multi-Health Systems.

Blau, G. [1999]: «Testing the longitudinal impact of work variables and performance appraisal satisfaction on subsequent overall job satisfaction», Human Relations, Vol. 52, N.º 8, págs. 1.099-1.113.

Bussing, A., Bissels, T., Fuchs, V. y Perrar, K. [1999]: «A dynamic model of work satisfaction: qualitative approaches», Human Relations, Vol. 52, N.º 8, págs. 999-1.028.

Capaldo, G., Iandoli, L. y Zollo, G. [2006]: «A situationalist perspective to competency management», Human Resource Management, Vol. 45, N.º 3, págs. 429-448.

Carmeli, A. [2003]: «The relationship between emotional intelligence and work attitudes, behaviour and outcomes», Journal of Managerial Psychology, Vol. 18, N.º 8, págs. 788-813.

Cartwright, S. y Pappas, C. [2007]: «Emotional intelligence, its measurement and implications for the workplace», International Journal of Management Reviews, Vol. 9, N.º 4, págs. 1-23.

Cherniss, C. [2001]: «Emotional intelligence and organizational effectiveness». En C. Cherniss y D. Goleman (Ed.), The emotionally intelligent workplace, págs. 3-12. San Francisco: Jossey Bass.

Chiva, R. [2004]: «The Facilitating Factors for Organizational Learning in the Ceramic Sector», Human Resource Development International, Vol. 7, N.º 2, págs. 233-249.

Chiva, R., Alegre, J. y Lapiedra, R. [2007]: «Measuring Organizational Learning Capability among the work-force», International Journal of Manpower, Vol. 28, N.º 3, págs. 224-242.

Churchill, G.A. [1979]: «A paradigm for developing better measures of marketing constructs», Journal of Marketing Research, Vol. 17, págs. 64-73.

Cooper, R.K. [1997]: «Applying emotional intelligence in the workplace», Training and Development, Vol. 52, págs. 31-33.

Cotton, J.L., Vollrath, D.A., Foggat, K.L., Lengnick-Hall, M.L. y Jennings, K.R. [1988]: «Employee participation: diverse forms and different outcomes», Academy of Management Review, Vol. 13, N.º 1, págs. 8-22.

Cranny, C.J., Smith, C.P. y Stone, E.F. [1992]: Job satisfaction: how people feel about their jobs and how it affects their performance. San Francisco: New Lexington.

Daniels, K. y Bailey, A. [1999]: «Strategy development processes and participation in decision making: predictors of role stressors and job satisfaction», Journal of Applied Management Studies, Vol. 8, N.º 1, págs. 27-42.

DeVellis, R.F. [1991]: Scale Development: Theory and Applications. Newbury Park, California: Sage Publications.

Dibella, A.J., Nevis, E.C. y Gould, J.M. [1996]: «Understanding organizational learning capability», Journal of Management Studies, Vol. 33, N.º 3, págs. 361-379.

Dixon, N. [1997]: «The Hallways of Learning», Organizational Dynamics, Vol. 25, N.º 4, págs. 23-34.

Dodgson, M. [1993]: «Organizational learning: a review of some literatures», Organization Science, Vol. 14, N.º 3, págs. 375-394.

Dormann, C. y Zapf, D. [2001]: «Job satisfaction: a meta analysis of stabilities», Journal of Organizational Behaviour, Vol. 22, págs. 483-504.

Dulewicz, V. y Higgs, M. [2000]: «Emotional intelligence: A review and evaluation study», Journal of Managerial Psychology, Vol. 15, N.º 4, págs. 341-372.

Easterby-Smith, M. y Araujo, L. [1999]: «Organizational learning: Current debates and opportunities». En Easterby-Smith, M., Burgoyne, J.G. y Araujo, L. (Ed.), Organizational learning and the learning organization, Londres, Sage Publications, págs. 1-21.

Easterby-Smith, M., Snell, R. y Gherardi, S. [1998]: «Organizational Learning: Diverging communities of practice?», Management Learning, Vol. 29, págs. 259-272.

Egan, T.M., Yang, B. y Bartlett, K.R. [2004]: «The effects of organizational learning culture and job satisfaction on motivation to transfer learning and turnover intention», Human Resource Development Quarterly, Vol. 15, N.º 3, págs. 279-301.

Eylon, D. y Bamberger, P. [2000]: «Empowerment cognitions and empowerment acts: recognizing the importance of gender», Group and Organization Management, Vol. 25, págs. 354-373.

Fineman, S. [2003]: «Emotionalizing Organizational Learning». En Easterby-Smith, M. y Lyles, M.A., Handbook of Organizational Learning and Knowledge Management, Blackwell Publishing.

– [2004]: «Getting the measure of emotion-and the cautionary tale of emotional intelligence», Human Relations, Vol. 57, N.º 6, págs. 719-740.

Fraser, J., Kick, E. y Kim, B. [2002]: «Organizational Culture as contested ground in an era of globalization: worker perceptions and satisfaction in the USPS», Sociological Spectrum, Vol. 22, págs. 445-471.

Gaertner, S. [2000]: «Structural determinants of job satisfaction and organizational commitment in turnover models», Human Resource Management Review, Vol. 9, N.º 4, págs. 479-493.

Ganzach, Y. [1998]: «Intelligence and job satisfaction», Academy of Management Journal, Vol. 41, N.º 5, págs. 526-539.

Gatignon, H., Tushman, M.L., Smith, W., y Anderson, P. [2002]: «A structural approach to assessing innovation: construct development of innovation locus, type and characteristics», Management Science, 48 (9):1.103-1.122.

Gerhart, B. [1987]: «How important are dispositional factors as determinants of job satisfaction? Implications for job design and other personnel programs», Journal of Applied Psychology, Vol. 72, págs. 366-373.

Goh, S. y Richards, G. [1997]: «Benchmarking the learning capability of organizations», European Management Journal, Vol. 15, N.º 5, págs. 575-583.

Goleman, D. [1995]: Emotional Intelligence, Nueva York: Bantham.

– [1998]: Working with Emotional Intelligence, Nueva York: Bantham.

– [2001]: «An EI-Based theory of performance». En Cherniss, C. y Goleman, D. (Ed.) The Emotionally Intelligent Workplace. Jossey-Bass: San Francisco.

Griffin, M.A., Patterson, M.G. y West, M.A. [2001]: «Job satisfaction and teamwork: the role of supervisor support», Journal of Organizational Behavior, Vol. 22, págs. 537-550.

Hackman, J.R. y Oldman, G.R. [1976]: «Motivation through the design of work: test of a theory», Organizational behavior and human performance, Vol. 16, págs. 250-279.

– [1980]: Work redesign, Reading, MA: Addison-Wesley.

Hair, H.F., Anderson, R.E., Tatham, R.L. y Black, W.C. [1998]: Multivariate Data Analysis, London. Prentice Hall.

Hedberg, B. [1981]: «How organizations learn and unlearn». En Nystrom, P.C. y Starbuck, W.H. (Ed.), Handbook of Organizational Design. Nueva York: Oxford University Press.

Herzberg, F. [1966]: Work and the nature of man. Cleveland: World.

Hult, G.T.M. y Ferrell, O.C. [1997]: «Global Organizational Learning capability in purchasing: construct and measurement», Journal of Business Research, Vol. 40, págs. 97-111.

Isaacs, W. [1993]: «Dialogue, Collective Thinking, and Organizational Learning», Organizational Dynamics, Vol. 22, N.º 2, págs. 24-39.

Janssen, O. y Van Yperen, N.W. [2004]: «Employees’ goal orientations, the quality of leader-member exchange, and the outcomes of job performance and job satisfaction», Academy of Management Journal, Vol. 47, N.º 3, págs. 368-384.

Johnson, J.J. y Mcintey C.L. [1998]: «Organization culture and climate correlates of job satisfaction», Psychological Reports, Vol. 82, págs. 843-850.

Kim, S. [2002]: «Participative management and job satisfaction: lessons for management leadership», Public Administration Review, Vol. 62, págs. 231-241.

Lam, L.T. y Kirby, S.L. [2002]: «Is Emotional Intelligence an Advantage? An Exploration of the Impact of Emotional and general intelligence on Individual Performance», The Journal of Social Psychology, Vol. 121 N.º 1, págs. 133-143.

Latham, G.P., Winters, D.C. y Locke E.A. [1994]: «Cognitive and motivational effects of participation: a mediator study», Journal of Organizational Behaviour, Vol. 1, N.º 15, págs. 49-63.

Locke, E.A., y Latham, G.P. [1990]: A theory of goal setting and task performance. Englewood Cliffs, NJ: Prentice Hall.

Mayer, J.D. y Salovey, P. [1997]: «What is emotional intelligence?» En P. Salovey y D.J. Sluyter (Ed.), Emotional development and emotional intelligence: educational implications: págs. 3-31. Nueva York: Basic Books.

Mayer, J.D., Caruso, D., y Salovey, P. [1999]: «Emotional intelligence meets traditional standards for an intelligence», Intelligence, Vol. 27, págs. 267-298.

– [2000]: «Selecting a measure of emotional intelligence: the case of ability scales». En R. Bar-On y J.D.A. (Ed.): The handbook of emotional intelligence, págs. 320-342. San Francisco: Jossey-Bass.

Mckinney, V.; Kanghyun, Y.; Zahedi, F. [2002]: «The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach», Information Systems Research, Vol. 13, N.º 3, págs. 296-315.

Mueller, R.O. [1996]: Basic principles of structural equation modeling. An introduction to LISREL and EQS. Nueva York: Springer Texts in Statistics.

Nevis, E., Dibella, A.J. y Gould, J.M. [1995]: «Understanding organization learning systems», Sloan Management Review, Vol. 36, N.º 2, págs. 73-85.

Nunnally, J. [1978]: Psychometric Theory. 2.nd Ed. Nueva York: McGraw-Hill.

O’reilly, C., Chatman, J. y Caldwell, D. [1991]: «People and organizational culture: A profile comparison approach to assessing person-organization fit», Administrative Science Quarterly, Vol. 34, N.º 3, págs. 487-517.

Oswick, C., Anthony, P., Keenoy, T., y Mangham, I.L. [2000]: «A dialogic analysis of organizational learning», Journal of Management Studies, Vol. 37, N.º 6, págs. 887-901.

Pedler, M., Burgoyne, J. y Boydell, T. [1997]: The learning company: A strategy for sustainable development. Maidenhead: McGraw-Hill.

Rowden, R.W. [2002]: «The relationship between workplace learning and job satisfaction in U.S. small midsize businesses», Human Resource Development Quarterly, Vol. 13, N.º 4, págs. 407-425.

Salovey, P. y Mayer, J.D. [1990]: «Emotional Intelligence», Imagination, Cognition and Personality, Vol. 9, N.º 3, págs. 185-211.

Seibert, S.E.; Kraimer, M.L. y Liden, R.C. [2001]: «A social Capital theory of career success», Academy of Management Journal, Vol. 44, N.º 2, págs. 219-237.

Schein, E.H. [1993]: «On Dialogue, Culture, and Organizational Learning», Organizational Dynamics, Vol. 22, N.º 2, págs. 40-51.

Scherer, K.R. y Tran, V. [2001]: «Effects of emotion on the process of Organizational Learning». En Dierkes, M., Ariane, B.A., Child, J. y Nonaka, I. (Ed.), Handbook of Organizational Learning and Knowledge. Nueva York: Oxford University Press.

Schutte, N.S., Malouff, J.M., Bobik, C., Coston, T., Greeson, C., Jedlicka, C., Rhodes, E., y Wendorf, G. [2001]: «Emotional Intellligence and Interpersonal relations», The Journal of Social Psychology, Vol. 141, N.º 4, págs. 523-536.

Schutte, N.S., Malouff, J.M., Hall, L.E., Haggerty, D.J., Cooper, J.T., Golden, C.J., y Dornheim, L. [1998]: «Development and Validation of a measure of EI», Personality and Individual Differences, Vol. 25, págs. 167-177.

Scott-Ladd, B. y Chan, C.C.A. [2004]: «Emotional Intelligence and participation in decision-making: strategies for promoting organizational learning and change», Strategic Change, Vol. 13, N.º 2, págs. 95-105.

Sitkin, S.B. [1996]: «Learning through failure». En Cohen, M. y Sproull, L. (Ed.), Organizational Learning. California: Sage Publications.

Sjöberg, L. (2001]: «Emotional Intelligence measured in a highly competitive testing situation». SSE/EFI Working Paper Series in Business Administration N.º 2001:13. Stockholm School of Economics.

Spector, P.E. [1997]: Job satisfaction. California: Sage Publications.

– [1992]: Summated rating scale construction: an introduction. Sage university. California.

Sharma, s. [1996]: Applied Multivariate Techniques. John Wiley and Sons. Nueva York

Staw, B.M. y Ross, J. [1985]: «Stability in the midst of change: A dispositional approach to job attitudes», Journal of Applied Psychology, Vol. 70, págs. 469-480.

Tannenbaum, S.I. [1997]: «Enhancing continuous learning: diagnostic findings from multiple companies», Human Resource Management, Vol. 36, págs. 437-452.

Tippins, M.J. y Sohi, R.S. [2003]: «IT competency and firm performance: is organizational learning a missing link?», Strategic Management Journal, Vol. 24, págs. 745-761.

Ulrich, D., Jick, T. y Von Glinow, M.A. [1993]: «High-impact learning: Building and diffusing learning capability», Organizational Dynamics, Vol. 22, N.º 2, págs. 52-79.

Vince, R., Sutcliffe, K. y Olivera, F. [2002]: «Organizational Learning: new directions», Bristish Journal of Management, Vol. 13: s1-s6.

Wagner, J.A. y Lepine, J.A. [1999]: «Effects of participation on performance and satisfaction: additional meta-analytic evidence», Psychological Reports, Vol. 84, págs. 719-725.

Wanous, J., Reichers, A. y Hudy, M. [1997]: «Overall Job satisfaction: How good are single item measures?» Journal of Applied Psychology, Vol. 82, págs. 247-252.

Wanous, J.P. y Reichers, A.E. [1996]: «Estimating the reliability of a single-item measure», Psychological Reports, Vol. 78, págs. 631-634.

Weick, K.E. y Westley, F. [1996]: «Organizational learning: affirming an oxymoron». En Clegg, S.R., Hardy, C. y Nord, W.R. (Ed.), Handbook of organizational studies, págs. 440-458. London: Sage.

Williams, L.J., Gavin, M.B. y Hartman, N.S. [2004]: «Structural equation modeling methods in strategy research: Applications and issues». En Ketchen, D.J. Jr y Bergh; D.D. (Ed.) Research Methodology in Strategy and Management (vol. 1), págs. 303-346. Oxford: Elsevier.

Witt, L.A., Andrews, M.C y Kacmar K.M. [2000]: «The role of participation in decision making in the organizational politics-job satisfaction relationship», Human Relations, Vol. 53, N.º 3, págs. 341-358.

Yeung, A.K., Ulrich, D.O., Nason, S.W. y Von Glinow, M. [1999]: Organizational Learning Capability. Nueva York: Oxford University Press.

Zeidner, M., Matthews, G. y Roberts, R.D. [2004]: «Emotional Intelligence in the workplace: a critical review». Applied Psychology: an International Review, Vol. 53, N.º 3, págs. 371-399.

Published

2008-09-07

How to Cite

Alegre Vidal, J., & Chiva Gómez, R. (2008). La inteligencia emocional en el puesto de trabajo. Revista De Trabajo Y Seguridad Social. CEF, (305-306), 145–170. https://doi.org/10.51302/rtss.2008.5553

Most read articles by the same author(s)