Burocracia y eficacia: hacia una organización ambidextra
DOI:
https://doi.org/10.51302/rtss.1999.17951Resumen
1.er Premio Estudios Financieros 1999.
Modalidad: Recursos Humanos
Las nuevas formas y prácticas organizativas no parecen abogar por la desaparición absoluta de todo tipo de burocracia, sino más bien de una forma de entenderla. Los procedimientos formales han sido diseñados tradicionalmente para hacer un plan infalible del proceso de trabajo, aunque con esta perspectiva los resultados se han alejado considerablemente de este objetivo. En este trabajo se pretende comprobar la existencia de un tipo de formalización que permita a los empleados aumentar su nivel de eficacia, superando la perspectiva unidimensional -sólo su intensidad- por otra bidimensional que considera tanto su intensidad como su carácter. De esta forma se ha constatado mediante la aplicación de un cuestionario multidimensional a 445 personas de 32 organizaciones distintas, la existencia de cuatro contextos -permisivo, coercitivo, orgánico y autocrático- con resultados diferentes en cuanto a nivel de compromiso, alienación y desgaste de sus componentes.
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